Frequently Asked Questions

We provide on-site computer repair services throughout Macon and the surrounding Central Georgia area, including Warner Robins, Perry, and Forsyth. Our standard service area covers about a 30-mile radius from downtown Macon. For locations beyond this area, we may charge a small travel fee.

If you're unsure whether we service your location, please give us a call and we'll be happy to check.

Our standard business hours are Monday through Saturday from 9:00 AM to 6:00 PM. We're closed on Sundays and major holidays.

For emergency services outside these hours, please call us to discuss availability. After-hours services may incur an additional fee.

Our standard response time is within 24 hours for most service requests. For emergency situations, we offer same-day service when possible.

Response times may vary based on:

• Current service volume
• Time of day the request is received
• Complexity of the issue
• Your location

When you contact us, we'll provide an estimated response time based on your specific situation.

Yes, we offer remote support for many software-related issues. Our technicians can securely connect to your computer to diagnose and fix problems without needing to visit your location.

Remote support is ideal for:

• Software installation and configuration
• Virus and malware removal
• System optimization
• Network troubleshooting
• Email setup

For hardware issues or more complex problems, on-site service may be required.

Our pricing varies depending on the type of service required. Here's a general overview:

• Diagnostic Fee: $49 (waived if you proceed with repairs)
• Virus/Malware Removal: $99-$199
• Hardware Repairs: $79-$399 (depends on parts needed)
• Data Recovery: $149-$499
• On-Site Service: $99 base fee + repair costs

We always provide a free estimate before beginning any work, and there are never any hidden fees.

Yes! We offer several discount options:

• Senior Discount: 10% off for customers 65+
• Military Discount: 15% off for active duty and veterans
• Student Discount: 10% off with valid student ID
• First Responder Discount: 15% off for police, fire, and EMS
• Referral Discount: $25 off for referred customers

Discounts cannot be combined. Please mention any applicable discounts when scheduling your service.

We accept all major payment methods for your convenience:

• Cash
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay and Google Pay
• Checks (with valid ID)
• PayPal

Payment is due upon completion of service unless other arrangements have been made in advance.

For larger repairs (over $500), we offer flexible payment plans through our third-party financing partner. Approval is subject to credit check.

Options include:

• 3-month interest-free plans
• 6-12 month installment plans
• Low monthly payment options

Please ask about our financing options when discussing your repair needs.

In most cases, yes! We have successfully recovered data from:

• Crashed hard drives
• Accidentally deleted files
• Formatted drives
• Corrupted storage devices
• Water-damaged computers

Our success rate depends on the specific situation and condition of your storage device. We offer a free evaluation to assess recoverability before proceeding with any data recovery service.

Absolutely. We take data privacy and security very seriously:

• All technicians sign strict confidentiality agreements
• We never access personal files without your permission
• Data is transferred and stored securely
• We follow industry best practices for data handling
• All recovered data is returned directly to you and then permanently deleted from our systems

For additional security, you may request that we perform repairs without accessing your personal files whenever possible.

Common signs of a virus or malware infection include:

• Slow performance
• Frequent crashes or error messages
• Pop-up ads when no browser is open
• Programs starting or closing automatically
• Unusual hard drive activity
• Changed browser homepage or search engine
• Missing or corrupted files
• Emails sent from your account without your knowledge

If you notice any of these symptoms, it's best to stop using the computer for sensitive activities (like online banking) and contact us immediately for virus removal services.

Yes, we have extensive experience dealing with ransomware infections. Our approach includes:

• Isolating the infected system to prevent spread
• Identifying the specific ransomware variant
• Attempting decryption using available tools
• Recovering files from backups when possible
• Completely cleaning the system
• Implementing protection against future attacks

Success depends on the ransomware type and how quickly you act. Some newer ransomware strains may require alternative recovery methods if decryption isn't possible.

To make your service visit as efficient as possible:

• Have your computer powered on if possible (unless it won't turn on)
• Note any error messages or symptoms
• Gather any power cords, accessories, or software discs
• Make sure there's a clear workspace near an electrical outlet
• Have your Wi-Fi password available if needed
• Back up important data if possible
• Make a list of any questions or concerns

Our technician will call before arriving to confirm the appointment and may ask additional questions to help prepare.

On-site repair times vary depending on the issue:

• Diagnosis: Typically 30-60 minutes
• Software issues: 1-3 hours
• Virus removal: 2-4 hours
• Hardware repairs: 1-3 hours (may require follow-up visit if parts need ordering)
• Network setup: 2-4 hours

For complex issues that can't be resolved in one visit, we'll provide options for completing the repair either through a follow-up visit or by taking the device to our shop.

For residential services, an adult (18+) must be present for the entire duration of the visit. For business services, we can often work with a designated point of contact who may not need to be present the entire time.

If you can't be present, alternative arrangements can be made such as:

• Leaving the device with a trusted neighbor or family member
• Using a lockbox or secure location for device drop-off
• Scheduling the visit during your business hours (for workplaces)

We cannot leave technicians alone in homes without the homeowner/resident present.

We take COVID-19 and general safety very seriously:

• All technicians are fully vaccinated
• Masks worn upon request
• Hand sanitizer used before and after each visit
• Equipment sanitized between jobs
• Contactless payment options available
• Technicians will maintain appropriate distance
• Same-day health screenings for all staff

If you have specific safety requests, please let us know when scheduling your appointment and we'll be happy to accommodate.